About Nicole Garofoli

I have worked with Nicki on a few home purchases no and she is always a pleasure to work with. She is extremely knowledgeable and puts the customer first.

Nicki was a pleasure to work with on both the sale of our house and the purchase of our new house. She is very knowledgeable on the Cleveland area.

Nicole represented us on both the sale of our home and the purchase of our new home. She could not have been any better. She was always available, her understanding of the market in both the area we were selling and buying was abundantly clear, and the marketing for the sale of our home was top notch. I would 100%recommend Nicole. Just a fantastic experience.

Nicki was great! She was a pleasure to work with. She answered all of my questions and made the whole house buying process very simple! I will recommend her to anyone looking to buy or sell!

Nicki was incredible throughout the entire process. I will use her again and recommend her to all of my friends and family.

Outstanding service from beginning to closing.

Working with Nicki is always simple and great results!

For our first home purchase, Nicki Garofoli was an extremely efficient, effective, and knowledgable resource! With her help, we were able to quickly narrow down a wide selection of available houses and neighborhoods to ones that "felt like home" and met our family's needs. She provided expert advice on all aspects of the home buying process, quickly answered our multitudes of questions, and helped us to buy our new home on our schedule - and under our budget. We loved working with her so much that we referred one of our parents to her, and will be glad to recommend her to our friends and family for years to come. Thanks again, Nicki!

Nicki has clear talent for real estate and a great knowledge of the local market. She was incredible to work with and extremely professional throughout the entire buying and selling process. I would highly recommend her to anybody looking for an agent.

Nicki went above and beyond to help us sell the house we inherited from our mom and stepfather, who passed away. Neither my brother nor I live in the area, so we really appreciate how she helped us navigate the market and identify the contractors we needed to get the house ready for sale. It sold in a day!

There was a high level of uncertainty in the economy when I went to put my condo on the market, and Nicki worked with me to answer all my questions in order to make the best possible decision. It led to a short and painless process of selling my condo.

Nikki always answered my questions in a timely manner. She sold my house for top dollar. Would highly recommend.

Nicki is the best!

Nicki was a pleasure to work with every step of the way. She went over and beyond to help us secure our new house and sell our current one. Really appreciate her communication, passion, and patience. Would recommend her (and have) to friends!

Nicki was incredible to help us navigate the purchase of our first home. She was responsive, helpful and so thoughtful about everything! Thanks again for all your hardwork!

She did an amazing job , extremely helpful and through I would recommend her to everyone

Nicole Garofoli did an excellent job of helping us find a new home & selling our current home. She kept us informed all along the way & guided us through the process.

Pretty amazing. First time working with a team and that made for a truly seamless process through what ordinarily can be rather stressful. We had two transactions occurring at the same time and was always able to communicate with either Susan or Nicky. Felt well guided and fortunate to have met this team at the right place and time.

Great experience working with nikki

I've worked with Nicki Garofoli on two home purchases and two sales. She puts in a lot of thought and effort and is super responsive any time you need her. Can't say enough good things about Nicki.

I was very happy with the service received! Responses were very prompt, and Nicki figured out how to get us in for showings quickly, use video chat for the walk throughs, and gave honest feedback, which was very valuable since we were purchasing a home from out of state.

Nicki and Susan were awesome to work with, highly recommend them to anyone looking for a relator!

Susan‘s colleague Nicole is a top-notch realtor. She’s thorough and helpful. She understands the stress and ambivalence that goes along with selling and buying a home. We have worked with her several times in purchases and sales of homes, and I couldn’t recommend her enough.

Nicole was excellent. Kept me up take and took care of concerns as they came about. 6/20/25

I recently completed the sale of my parents’ home using the services of your firm. I just wanted to express my gratitude about how well agent Edna Zilm and her team conducted their work, l couldn't be more pleased with all aspects of the sale. Edna was both completely professional and a pleasure to be around.

Edna has always been a tireless, zealous, and fair advocate for her clients. They are not clients to her, but rather, friends and family. She is passionate about what she does, how she does it, and for whom she does it.

Edna helped us sell a house owned by an estate. Edna and her team really went above and beyond the call of duty to help get this house marketed effectively, repairs done, and the house emptied of its contents by the closing date. She even found a buyer for the car!

From the start, Susan made sure to understand our perspectives. She created a great marketing plan and was a super negotiator when bids arrived. Once the contract was signed, she closely tracked the process until the closing. Plus, she was fun to work with!

We had a great experience with Susan while we were trying to sell my parent's estate. It was a very challenging negotiation and deal, and Susan was responsive, professional, and helpful as we navigated new territory. Susan's friendly and generous personality go a long way towards smoothing over the rough patches common with unusual transactions. I highly recommend Susan and hope we have the opportunity to work together in the future.

I would recommend Susan to anybody in a heartbeat! Her level of knowledge and commitment to providing white glove level service is second to none. We are thrilled with our new home and the transaction was smoother than I thought it would ever be, especially as a first time home buyer!

Susan is incredibly helpful for knowledge of the area and the house buying process. She walked us through everything, touched base with any and every update, and took our interests as her own. During negotiations, she was incredibly good, getting us more than we even asked for. She knew when to push and when to give a little to get the best deal for us. I highly recommend her to anyone looking for a home as she is the best!

Our organization has purchased several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review, and did a great job in negotiating. I would use her again.

My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that came about. She worked incredibly hard to ensure a great outcome and always made herself available to us, like, always! Poor Susan never sleeps! Susan is also an excellent negotiator and helped us quickly sell our home at a great price. I've bought and sold several homes, and Susan is by far the best realtor I've ever worked with. She's incredibly empathetic and really took the time to get to know us personally and to understan...

Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. It's a long story, but we stopped and started the process several times, and Susan was very gracious in helping us through some really tough decisions and circumstances. I highly recommend Susan.

Susan Smith is the best. Susan has been very helpful, highly professional yet personable. She is a pleasure to work with. Susan was very flexible in our search for the right condo. We were downsizing and in no hurry. We reached out to Susan to view a property sporadically over several years. She was most gracious and never pressured us to make a decision or to make us feel as if we were wasting her time.

The first house we purchased was "For Sale By Owner". Consequently, Susan was our first experience using a realtor. Susan Smith was a true professional. She was courteous, and prompt and had a way of making us feel at ease during the selling process. Susan was very helpful throughout the whole selling process from ideas to make the house ready to sell, when to list the house, understanding our neighborhood market and during the negotiation process. She was very knowledgeable of our market. She showed us several comp houses for sale in our area and based on market research information, was able to price the house accurately and as a result, sold with...

Susan was nothing short of amazing from the beginning of the process to the end. She and her team did an amazing job helping to prepare the home for sale providing quality affordable contractors who consistently delivered on very short notice. She coordinated the entire effort and went above and beyond throughout the process, moving furniture, helping to donate items, and helping to sell other items. The entire team did a job that was nearly perfect in staging and marketing the home which was able to sell quickly and easily. Susan did an excellent job communicating with the buyer and title agency and made the entire process as easy as it could possi...

Nicki was incredible in helping us navigate the purchase of our first home. She was responsive, helpful, and so thoughtful about everything! Thanks again for all your hard work!

Thank you so much for all your help throughout the home-buying process. We have learned so much about the process from you and you definitely steered us in the right direction while letting us figure things out for ourselves, too! Thanks for always being available, for being so thorough with everything, and for all your reminders about things we needed to remember to do when moving in. We are grateful to have been connected with such a knowledgeable and kind realtor!