Meet the Team

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Susan
Smith

Susan is a real estate executive with over 30 years of experience in sales, marketing, buying, selling, negotiation, and managing large transactions.

Susan's marketing approach? Your Home is Unique! Your Marketing Plan is Customized. Susan loves working with all clients - whether a first-time homebuyer, move-up buyer, downsize or luxury seller - and recognizes each client's uniqueness and tailors a plan just for them.

Her clients value her advertising and marketing expertise to list and sell their homes in the least amount of time for the most amount of money. Her passion for great customer service results in stress-free, seamless transactions.

Specialties: Executive Home, First Time Buyers, Luxury Homes New Construction, Land.

Tel: (216) 548-1072
Email: [email protected]

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Nicole
Garofoli

Nicki’s passion is to support both sellers and buyers in their quest to love where they live. A born and raised Clevelander (a true die-hard Cleveland sports fan), Nicki was educated at Beaumont School for Girls and earned a business degree and MBA from John Carroll University. She draws on her education, creative thinking, and devotion to customer service to achieve her customer’s objectives.

Drawing on more than 25 years of experience as an athlete, a captain and a coach for girls' basketball, soccer and softball teams, Nicki embraces a strong team ethos with her clients--whether she is offering contractor recommendations, home staging prep, working on pricing strategies, or helping to find that perfect piece of art for the new master bedroom- -she is with her clients every step of the way.

Specialties: Custom Home, Executive Home, First Time Buyers, Investment, Move-Up Home, Relocation.

Tel: (216) 570-3199
Email: [email protected]

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Meet Our Team

Michael Cancelliere
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Michael Cancelliere REALTOR®
Linda Blumenthal
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Linda Blumenthal REALTOR®
Nancy Kramer
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Nancy Kramer REALTOR®
Maggie Peters
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Maggie Peters REALTOR®
Leslie Blum
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Leslie Blum REALTOR®
Erin Helwagen
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Erin Helwagen REALTOR®
Cheryl Shima
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Cheryl Shima REALTOR®

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What our Clients
Are Saying

A. James Patterson

A. James Patterson

I recently completed the sale of my parents’ home using the services of your firm. I just wanted to express my gratitude about how well agent Edna Zilm and her team conducted their work, l couldn't be more pleased with all aspe...
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Fred B.

Fred B.

Edna has always been a tireless, zealous, and fair advocate for her clients. They are not clients to her, but rather, friends and family. She is passionate about what she does, how she does it, and for whom she does it.
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Lisa M.

Lisa M.

Edna helped us sell a house owned by an estate. Edna and her team really went above and beyond the call of duty to help get this house marketed effectively, repairs done, and the house emptied of its contents by the closing dat...
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Mary P.

Mary P.

From the start, Susan made sure to understand our perspectives. She created a great marketing plan and was a super negotiator when bids arrived. Once the contract was signed, she closely tracked the process until the closing. P...
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Lisa L.

Lisa L.

We had a great experience with Susan while we were trying to sell my parent's estate. It was a very challenging negotiation and deal, and Susan was responsive, professional, and helpful as we navigated new territory. Susan's fr...
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Patrick S.

Patrick S.

I would recommend Susan to anybody in a heartbeat! Her level of knowledge and commitment to providing white glove level service is second to none. We are thrilled with our new home and the transaction was smoother than I though...
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Eve H.

Eve H.

Susan is incredibly helpful for knowledge of the area and the house buying process. She walked us through everything, touched base with any and every update, and took our interests as her own. During negotiations, she was incre...
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Steve M.

Steve M.

Our organization has purchased several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review, and did a great...
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Branden W.

Branden W.

My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that c...
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Buyer & Seller

Buyer & Seller

Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. It's a long story, but we stopped and started the process several times, and Susan was very gracious in helping ...
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Karen

Karen

Susan Smith is the best. Susan has been very helpful, highly professional yet personable. She is a pleasure to work with. Susan was very flexible in our search for the right condo. We were downsizing and in no hurry. We reached...
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Ben B.

Ben B.

The first house we purchased was "For Sale By Owner". Consequently, Susan was our first experience using a realtor. Susan Smith was a true professional. She was courteous, and prompt and had a way of making us feel at ease duri...
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Jon F.

Jon F.

Susan was nothing short of amazing from the beginning of the process to the end. She and her team did an amazing job helping to prepare the home for sale providing quality affordable contractors who consistently delivered on ve...
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Tambra & Howard K.

Tambra & Howard K.

We would recommend Michael highly! He was professional, considerate and tremendously efficient.
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Anthony S.

Anthony S.

Michael made the home-buying process both comfortable and exciting by supplying us with expert information and showing us homes that we loved. It was a privilege working with Michael, I would recommend his services to anyone.
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Laura O.

Laura O.

Nicki was incredible in helping us navigate the purchase of our first home. She was responsive, helpful, and so thoughtful about everything! Thanks again for all your hard work!
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Judy, Stacey & Max

Judy, Stacey & Max

Thank you so much for all your help throughout the home-buying process. We have learned so much about the process from you and you definitely steered us in the right direction while letting us figure things out for ourselves, t...
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Buyer & Seller

Buyer & Seller

Nancy Kramer served as our agent in both selling and buying our homes over the past year. We chose Nancy because of her work ethic, her knowledge of the market, and the ease of being with her. I would have recommended her to fr...
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Drs. Charles & Patricia S.

Drs. Charles & Patricia S.

Judy gave us caring excellent service.
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Buyer

Buyer

Cheryl is professional and personable. She is a great negotiator and a fabulous listener. She really knows the real estate market. Cheryl is the best! We would not want to work with anybody else.
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The Smith Garofoli Group is an award-winning real estate team with more than 33+ years of real estate experience serving northeast Ohio. We are no-nonsense, no-hype, hands-on agents who do whatever it takes to get your home sold.

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Contact Details

Smith Garofoli Group

Phone

(216) 548-1072

Email

[email protected]

Address

3550 Lander Rd Ste 300 Pepper Pike OH 44124

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