Meet the Team

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Susan
Smith

Susan is a real estate executive with over 30 years of experience in sales, marketing, buying, selling, negotiation, and managing large transactions.

Susan's marketing approach? Your Home is Unique! Your Marketing Plan is Customized. Susan loves working with all clients - whether a first-time homebuyer, move-up buyer, downsize or luxury seller - and recognizes each client's uniqueness and tailors a plan just for them.

Her clients value her advertising and marketing expertise to list and sell their homes in the least amount of time for the most amount of money. Her passion for great customer service results in stress-free, seamless transactions.

Specialties: Executive Home, First Time Buyers, Luxury Homes New Construction, Land.

Tel: (216) 548-1072
Email: [email protected]

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Nicole
Garofoli

Nicki’s passion is to support both sellers and buyers in their quest to love where they live. A born and raised Clevelander (a true die-hard Cleveland sports fan), Nicki was educated at Beaumont School for Girls and earned a business degree and MBA from John Carroll University. She draws on her education, creative thinking, and devotion to customer service to achieve her customer’s objectives.

Drawing on more than 25 years of experience as an athlete, a captain and a coach for girls' basketball, soccer and softball teams, Nicki embraces a strong team ethos with her clients--whether she is offering contractor recommendations, home staging prep, working on pricing strategies, or helping to find that perfect piece of art for the new master bedroom- -she is with her clients every step of the way.

Specialties: Custom Home, Executive Home, First Time Buyers, Investment, Move-Up Home, Relocation.

Tel: (216) 570-3199
Email: [email protected]

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Meet Our Team

Linda Blumenthal
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Linda Blumenthal REALTOR®
Nancy Kramer
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Nancy Kramer REALTOR®
Maggie Peters
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Maggie Peters REALTOR®
Leslie Blum
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Leslie Blum REALTOR®
Erin Helwagen
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Erin Helwagen REALTOR®
Cheryl Shima
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Cheryl Shima REALTOR®

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What our Clients
Are Saying

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Jas

One of the key's to Susan's excellence service is her communication skills. Susan responds appropriately to all communication. Request an appointment via a text, voice or e-mail, and you get a response which states that she wil...
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Bonnie S.

I spent several months with Susan seeking our 'perfect home'. She tuned in swiftly to what was important, worked the ecosystem of listings, and put 'spot on' houses in front of me. Great disposition and delightful!
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Anonymous

Loved working with Susan! Before showing us any homes, she called to understand what we were seeking, price range, locations and our objective in moving. She listened to our needs as well as our "wants". We went out one day and...
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K. Holle

Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. Its a long story, but we stopped and started the process several times and Susan was very gracious in helping us...
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Branden W.

My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that c...
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Steve M.

Our organization has purchase several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review and did a great j...
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Eve H.

Susan is incredibly helpful for knowledge of the area and the house buying process. She walked us through everything, touched base with any and every update, and took our interests as her own. During negotiations she was incred...
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Patrick S.

I would recommend Susan to anybody in a heartbeat! Her level of knowledge and commitment to providing white glove level service is second to none. We are thrilled with our new home and the transaction was smoother than I though...
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Lisa L.

We had a great experience with Susan while we were trying to sell my parent's estate. It was a very challenging negotiation and deal, and Susan was responsive, professional, and helpful as we navigated new territory. Susan's fr...
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Mary P.

From the start, Susan made sure to understand our perspectives. She created a great marketing plan and was a super negotiator when bids arrived. Once the contract was signed, she closely tracked the process until the closing. P...
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Ben B.

Our first house we purchased was "For Sale By Owner". Consequently, Susan was our first experience using a realtor. Susan Smith was a true professional. She was courteous, prompt and had a way of making us feel at ease during t...
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Karen

Susan Smith is the best. Susan has been very helpful, highly professional yet personable. She is a pleasure to work with. Susan was very flexible in our search for the right condo. We were downsizing and in no hurry. We reached...
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6/19/2016 - Susan Puflea

Nancy is a consummate professional. She is a steady advisor with a positive, can-do attitude who works hard to achieve the best results for her clients. Her legal and business background are an added benefit.
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11/3/2016 - Eric S.

Nancy is smart, outstanding at follow-up, a great negotiator, and somebody I'd definitely work with again. Ultimately when looking for a buyer's Realtor, I want somebody who will help me see all properties that may be a fit, an...
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1/5/2017 - Tamika N.

Cheryl Shima is very knowledgeable, responsive, and attentive. I thoroughly enjoyed working with her and would highly recommend her for any of your real estate needs. Cheryl was able to help me find exactly what I was looking...
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1/5/2017 - Amanda W.

Cheryl was a pleasure to work with. If we had any questions she responded right away. She was very patient with us through the entire process and we would recommend her to anyone!
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1/5/2017 - SW-Gates Mills

Cheryl was a great pleasure to work with. Very knowledgable, responsive and easy to communicate with. The entire process was smooth and went perfect. A+++. Thank you!!!
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1/5/2017 - Joyce

I will be moving to Cleveland and contacted Cheryl to help me find housing. I found her to be extremely helpful, knowledgeable and kind. While I have not reached a decision, I very much appreciate Cheryl's responsiveness and pa...
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1/5/2017 - J. Martin

I worked with Cheryl recently to find a home. I found Cheryl to be honest, reliable, warm and easy to work with. She is a great negotiator and so smart!!! She is clear and has such a great attitude.. I definitely recommend tha...
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2/3/2017 - Lindsay E.

Cheryl has been absolutely incredible. She patiently listened when we described our dream home that couldn't possibly exist. And then somehow, she helped us find it. Cheryl made house hunting fun and also noticed so many things...
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Past Transactions

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The Smith Garofoli Group is an award-winning real estate team with more than 33+ years of real estate experience serving northeast Ohio. We are no-nonsense, no-hype, hands-on agents who do whatever it takes to get your home sold.

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Contact Details

Smith Garofoli Group

Phone

(216) 548-1072

Email

[email protected]

Address

3550 Lander Rd Ste 300 Pepper Pike OH 44124

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