Testimonials

Jas

"One of the key's to Susan's excellence service is her communication skills. Susan responds appropriately to all communication. Request an appointment via a text, voice or e-mail, and you get a response which states that she will set up an appointment, and then the appointment is set up. It is jus..."

"One of the key's to Susan's excellence service is her communication skills. Susan responds appropriately to all communication. Request an appointment via a text, voice or e-mail, and you get a response which states that she will set up an appointment, and then the appointment is set up. It is just the type of communication expected in this kind of business relationship. The entire process was a pleasure. "

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Bonnie S.

"I spent several months with Susan seeking our 'perfect home'. She tuned in swiftly to what was important, worked the ecosystem of listings, and put 'spot on' houses in front of me. Great disposition and delightful! "

Anonymous

"Loved working with Susan! Before showing us any homes, she called to understand what we were seeking, price range, locations and our objective in moving. She listened to our needs as well as our "wants". We went out one day and saw 5 homes. She listened to our feedback on each home and was able t..."

"Loved working with Susan! Before showing us any homes, she called to understand what we were seeking, price range, locations and our objective in moving. She listened to our needs as well as our "wants". We went out one day and saw 5 homes. She listened to our feedback on each home and was able to immediately tailor the inventory she showed us. On occasion, I would ask about a particular home and she would know exactly the features and the fit for our needs. She was very respectful of our time and understood exactly what we were looking to buy. If she was unfamiliar with the property (rare), she previewed it and advised us of the fit for our needs. With Susan's expertise, her strong understanding of our needs and the exceptional knowledge she possessed of the neighborhood, we were able to buy our house and move in within 5 weeks - start to finish! This timing was critical to us as we were anxious to settle in before the start of the new school year. Although we began our search in June, we managed to be ready for school registration with 2 weeks to spare before the first day of the 2015 school year. Susan's expertise extended to resources and services that were needed to help us. Her excellent relationships with trades people and service organizations meant that we had access to information, quotes, and data to inform our purchase as well as support our decisions. Since we've moved in, Susan has continued to follow up and connect with us. She's called to see how we're adjusting and to ensure that we're settling in. Working with Susan has been a great experience for our entire family. We would eagerly recommend her to anyone looking to buy a home. "

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K. Holle

"Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. Its a long story, but we stopped and started the process several times and Susan was very gracious in helping us through some really tough decisions and circumstances. I highly recom..."

"Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. Its a long story, but we stopped and started the process several times and Susan was very gracious in helping us through some really tough decisions and circumstances. I highly recommend Susan. "

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Branden W.

"My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that came about. She worked incredibly hard to ensure a great outcome and al..."

"My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that came about. She worked incredibly hard to ensure a great outcome and always made herself available to us... like, always! Poor Susan never sleeps! Susan is also an excellent negotiator and helped us quickly sell our home at a great price. I've bought and sold several homes, and Susan is by far the best realtor I've ever worked with. She's incredibly empathetic and really took the time to get to know us personally and to understand our needs. Throughout our entire experience, Susan felt like our friend. We loved working with her. We honestly can't say enough good things. We hope we won't be moving again any time soon, but we'll miss Susan! "

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Steve M.

"Our organization has purchase several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review and did a great job in negotiating. I would use her again. "