About Susan Smith

One of the key's to Susan's excellence service is her communication skills. Susan responds appropriately to all communication. Request an appointment via a text, voice or e-mail, and you get a response which states that she will set up an appointment, and then the appointment is set up. It is just the type of communication expected in this kind of business relationship. The entire process was a pleasure.

I spent several months with Susan seeking our 'perfect home'. She tuned in swiftly to what was important, worked the ecosystem of listings, and put 'spot on' houses in front of me. Great disposition and delightful!

Loved working with Susan! Before showing us any homes, she called to understand what we were seeking, price range, locations and our objective in moving. She listened to our needs as well as our "wants". We went out one day and saw 5 homes. She listened to our feedback on each home and was able to immediately tailor the inventory she showed us. On occasion, I would ask about a particular home and she would know exactly the features and the fit for our needs. She was very respectful of our time and understood exactly what we were looking to buy. If she was unfamiliar with the property (rare), she previewed it and advised us of the fit for our needs. ...

Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. Its a long story, but we stopped and started the process several times and Susan was very gracious in helping us through some really tough decisions and circumstances. I highly recommend Susan.

My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that came about. She worked incredibly hard to ensure a great outcome and always made herself available to us... like, always! Poor Susan never sleeps! Susan is also an excellent negotiator and helped us quickly sell our home at a great price. I've bought and sold several homes, and Susan is by far the best realtor I've ever worked with. She's incredibly empathetic and really took the time to get to know us personally and to underst...

Our organization has purchase several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review and did a great job in negotiating. I would use her again.

Susan is incredibly helpful for knowledge of the area and the house buying process. She walked us through everything, touched base with any and every update, and took our interests as her own. During negotiations she was incredibly good, getting us more than we even asked for. She knew when to push and when to give a little to get the best deal for us. I highly recommend her to anyone looking for a home as she is the best!

I would recommend Susan to anybody in a heartbeat! Her level of knowledge and commitment to providing white glove level service is second to none. We are thrilled with our new home and the transaction was smoother than I thought it would ever be...especially as a first time home buyer!

We had a great experience with Susan while we were trying to sell my parent's estate. It was a very challenging negotiation and deal, and Susan was responsive, professional, and helpful as we navigated new territory. Susan's friendly and generous personality go a long way towards smoothing over the rough patches common with unusual transactions. I highly recommend Susan and hope we have the opportunity to work together in the future.

From the start, Susan made sure to understand our perspectives. She created a great marketing plan and was a super negotiator when bids arrived. Once the contract was signed, she closely tracked the process until the closing. Plus, she was fun to work with!

Our first house we purchased was "For Sale By Owner". Consequently, Susan was our first experience using a realtor. Susan Smith was a true professional. She was courteous, prompt and had a way of making us feel at ease during the selling process. Susan was very helpful throughout the whole selling process from ideas to make the house ready to sell, when to list the house, understanding our neighborhood market and during the negotiation process. She was very knowledgeable of our market. She showed us several comp houses for sale in our area and based on market research information, was able to price the house accurately and as a result, sold within a...

Susan Smith is the best. Susan has been very helpful, highly professional yet personable. She is a pleasure to work with. Susan was very flexible in our search for the right condo. We were downsizing and in no hurry. We reached out to Susan to view a property sporadically over several years. She was most gracious and never pressured us to make a decision or to make us feel as if we were wasting her time.

Susan Smith provided an excellent experience for selling our home and buying our new home. Her insights, guidance, communication and follow through highlighted her expertise and professionalism. We were extremely satisfied with the sale price and timing of our home as well as the top-notch customer service Susan provided us with finding our forever home. Thank you Susan!

A true professional who is responsive to her clients' needs.

Thank you so very much for making our dream future come true...We would absolutely work with Susan again!

Susan was nothing short of amazing from the beginning of the process to the end. She and her team did an amazing job helping to prepare the home for sale providing quality affordable contractors who consistently delivered on very short notice. She coordinated the entire effort and went above and beyond throughout the process, moving furniture, helping to donate items, and helping to sell other items. The entire team did a job that was nearly perfect in staging and marketing the home which was able to sell quickly and easily. Susan did an excellent job communicating with the buyer and title agency and made the entire process as easy as it could possi...

Susan was very good for us!

She was wonderful! She always thought ahead and went out of her way to be on top of things!

Susan made the process of purchasing our new home stress free. There was another bid on the property we wanted so Susan gave us advice on what to do to give us the best chance to get the property. She was also helpful in finding contractors for us to give quotes for items found during inspection. This was a great help during negotiations. She made sure we were aware of all the services provided by Howard Hanna. The entire Blumberg Team was responsive, helpful and great to work with. Erie Title individuals were also responsive and knowledgeable. We highly recommend Susan and the entire Paul Blumberg Team.

Our agent, Susan Smith, was incredibly easy going and comfortable to work with. We felt we could be honest with her and trust that she had our best interests in mind. It was also so convenient to have all the services we needed under one roof. The whole process went very smoothly!

Susan did a fantastic job for us! She was always happy to work around our crazy schedules, whether that meant early or late appointments, and was extremely knowledgeable about home values/comps/where we can get our money back on improvements, etc. We highly recommend her!

Great, personal service

Susan has had our best interest at heart and has been a pleasure to work with!

Susan was pleasant to work with. Despite the challenging housing market in term of availability, Susan applied her knowledge of the areas that we were interested in to help us locate a property that meets our needs and that we are happy with. I would recommend Susan as an agent to work with, she is good at what she does.

Very professional and knowledgeable you will not be disappointed in having a relationship with this real estate team.

Susan was the absolute perfect person to help me sell our home. She not only is engaging and personable, but she goes above and beyond in doing her job. She is amazing to work with and I would highly recommend Susan without any reservations! Trust me, you will be happy you did.

Susan couldn't have been more help to me! She was calm and patient throughout the entire process. She was accessible and handled a sticky family situation with the sellers very diplomatically and tactfully. Her advice and suggestions on the estate sale, repairs, selling tips and how to handle the paperwork were excellent. Even though I knew she was VERY busy, she always made me feel like I was her most important client at the moment. Susan is experienced, calm, knowledgeable, hard working and reassuring. I would highly recommend her.

Susan was excellent! She had to navigate a very difficult family situation which she did with grace and tact. She was always available to me and made me feel like her only client, which I know wasn't true. Susan gave me excellent advice and was always calm, even when things went wacky! Her referrals for repairs were excellent and the needed minor repairs were done very quickly. I highly recommend her as a real estate agent!

It was great working with Susan and Howard Hanna. We definitely like to recommend to others.

I have never worked with such a responsive real estate agent. Susan was willing to take calls day or night and never complained about our request for the smallest piece of information. We had lots of twists and turns in our negotiations and during the closing process. Susan was able to work with and handle it all. We will be forever grateful. Kent Peters

Susan was very great, professional, patient with me saying that it was my first time purchasing a home and I’ll highly recommend her to anyone I know that’s looking for a house to purchase??

Susan is just an amazing person. She went above and beyond to help me purchasing my first home. She was proactive and provided all the help needed. She was always available for calls and never out of reach. I really valued her help and I don’t think I could have done it with her. She absolutely competent and exceeded my expectations. I have worked with agents before searching, Susan as an agent is rare. She is very friendly, jovial and easy to work with. I do highly recommend her

Very efficient. Kept on top of things. Followed my instructions on showing my house. Kept me in the loop.

Susan is exceptional. She is patient, takes the time to listen to what you are looking for and also advises you on what you should pay attention to when viewing homes. I could not have asked for a better realtor!

Susan is an excellent agent and we’d recommend her to anyone looking to buy or sell their home

Susan has worked steadily to help us sell a very hard to sell property.

We worked with Susan over the course of 10 months with her giving us advise on preparing our home for sale after it was rented out for 5 years and trashed by the tenant. I previously worked with Paul Blumberg and he gave us bad advise all the way around. So glad Susan was on hand to do the job correctly and go above and beyond any real estate sales person that I ever heard of. She became more of a friend than a sales agent. It is nice to have a Christian sales agent to work with who really values the relationship between client and sales agent. Kind of sorry that we won't be talking with her much as it was a real pleasure working with someone who re...

She is amazing. God bless her!!

Susan is wonderful! She was attentive, supportive, and an advocate throughout the process. I felt my interests were well guarded by her and her team. She walked me through the entire building process, answered all my questions, and resolved issues that arose during the building phase. I could not have asked for a better team to work with!

Pretty amazing. First time working with a team and that made for a truly seamless process through what ordinarily can be rather stressful. We had two transactions occurring at the same time and was always able to communicate with either Susan or Nicky. Felt well guided and fortunate to have met this team at the right place and time.

Susan was fantastic to work with. She works quickly and responds to questions immediately. She was a pleasure to work with and did a great job for us. I'd recommend her to others.

Susan is knowledgeable, and a great communicator. She is thoughtful, patient, and goes above and beyond in making the selling process go smoothly. She is also a talented handy woman.

Susan Smith is a great realtor. She knows the market. She has an excellent sense of the seller. She is very thorough in her approach and gives excellent guidance during the negotiation process. She works very hard for her clients going the extra mile to get the sale done efficiently.

Excellent through entire process. Susan was the most professional agent that I have worked with from either Howard Hanna or other agencies.

Susan and team did a great job setting realistic expectations. They sold my house in under a month at a price I was satisfied with. They were in constant communication with me to keep me updated on what was going on with the status of offers

Nicki and Susan were awesome to work with, highly recommend them to anyone looking for a relator!

The best

Susan‘s colleague Nicole is a top-notch realtor. She’s thorough and helpful. She understands the stress and ambivalence that goes along with selling and buying a home. We have worked with her several times in purchases and sales of homes, and I couldn’t recommend her enough.

I recently completed the sale of my parents’ home using the services of your firm. I just wanted to express my gratitude about how well agent Edna Zilm and her team conducted their work, l couldn't be more pleased with all aspects of the sale. Edna was both completely professional and a pleasure to be around.

Edna has always been a tireless, zealous, and fair advocate for her clients. They are not clients to her, but rather, friends and family. She is passionate about what she does, how she does it, and for whom she does it.