About Susan Smith

I recently completed the sale of my parents’ home using the services of your firm. I just wanted to express my gratitude about how well agent Edna Zilm and her team conducted their work, l couldn't be more pleased with all aspects of the sale. Edna was both completely professional and a pleasure to be around.

Edna has always been a tireless, zealous, and fair advocate for her clients. They are not clients to her, but rather, friends and family. She is passionate about what she does, how she does it, and for whom she does it.

Edna helped us sell a house owned by an estate. Edna and her team really went above and beyond the call of duty to help get this house marketed effectively, repairs done, and the house emptied of its contents by the closing date. She even found a buyer for the car!

From the start, Susan made sure to understand our perspectives. She created a great marketing plan and was a super negotiator when bids arrived. Once the contract was signed, she closely tracked the process until the closing. Plus, she was fun to work with!

We had a great experience with Susan while we were trying to sell my parent's estate. It was a very challenging negotiation and deal, and Susan was responsive, professional, and helpful as we navigated new territory. Susan's friendly and generous personality go a long way towards smoothing over the rough patches common with unusual transactions. I highly recommend Susan and hope we have the opportunity to work together in the future.

I would recommend Susan to anybody in a heartbeat! Her level of knowledge and commitment to providing white glove level service is second to none. We are thrilled with our new home and the transaction was smoother than I thought it would ever be, especially as a first time home buyer!

Susan is incredibly helpful for knowledge of the area and the house buying process. She walked us through everything, touched base with any and every update, and took our interests as her own. During negotiations, she was incredibly good, getting us more than we even asked for. She knew when to push and when to give a little to get the best deal for us. I highly recommend her to anyone looking for a home as she is the best!

Our organization has purchased several homes though Susan over the last several years. She has been great to work with. She listened carefully to what we were looking for, arranged numerous homes for our review, and did a great job in negotiating. I would use her again.

My wife and I feel very fortunate to have worked with Susan. She fought hard for us during a very long and difficult buying process, and we always felt safe and comfortable as she advised us through each new complication that came about. She worked incredibly hard to ensure a great outcome and always made herself available to us, like, always! Poor Susan never sleeps! Susan is also an excellent negotiator and helped us quickly sell our home at a great price. I've bought and sold several homes, and Susan is by far the best realtor I've ever worked with. She's incredibly empathetic and really took the time to get to know us personally and to understan...

Susan helped us shop for houses and land in Chagrin Falls. Eventually, we bought land and are building a new home. It's a long story, but we stopped and started the process several times, and Susan was very gracious in helping us through some really tough decisions and circumstances. I highly recommend Susan.

Susan Smith is the best. Susan has been very helpful, highly professional yet personable. She is a pleasure to work with. Susan was very flexible in our search for the right condo. We were downsizing and in no hurry. We reached out to Susan to view a property sporadically over several years. She was most gracious and never pressured us to make a decision or to make us feel as if we were wasting her time.

The first house we purchased was "For Sale By Owner". Consequently, Susan was our first experience using a realtor. Susan Smith was a true professional. She was courteous, and prompt and had a way of making us feel at ease during the selling process. Susan was very helpful throughout the whole selling process from ideas to make the house ready to sell, when to list the house, understanding our neighborhood market and during the negotiation process. She was very knowledgeable of our market. She showed us several comp houses for sale in our area and based on market research information, was able to price the house accurately and as a result, sold with...

Susan was nothing short of amazing from the beginning of the process to the end. She and her team did an amazing job helping to prepare the home for sale providing quality affordable contractors who consistently delivered on very short notice. She coordinated the entire effort and went above and beyond throughout the process, moving furniture, helping to donate items, and helping to sell other items. The entire team did a job that was nearly perfect in staging and marketing the home which was able to sell quickly and easily. Susan did an excellent job communicating with the buyer and title agency and made the entire process as easy as it could possi...

Nicki was incredible in helping us navigate the purchase of our first home. She was responsive, helpful, and so thoughtful about everything! Thanks again for all your hard work!

Thank you so much for all your help throughout the home-buying process. We have learned so much about the process from you and you definitely steered us in the right direction while letting us figure things out for ourselves, too! Thanks for always being available, for being so thorough with everything, and for all your reminders about things we needed to remember to do when moving in. We are grateful to have been connected with such a knowledgeable and kind realtor!